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1. Who We Are

The Success Builders ("we," "us," or "our") is a healthcare marketing and business growth agency. We operate the website at thesuccessbuilders.com and related digital properties. This Privacy Policy applies to all information collected through our website, services, and any related communications.

If you have questions about this policy, please contact us via the contact form on our website.

2. Information We Collect

Information You Provide Directly

• Contact information: Name, email address, phone number, clinic name, and message content when you fill out our contact or booking forms.
• Business information: Details about your clinic, patient volume, marketing goals, and business objectives that you share during consultations.
• Communications: Records of emails, messages, and other correspondence you send us.

Information We Collect Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and navigation paths through our website.
• Device information: Browser type, operating system, device type, screen resolution, and IP address.
• Cookies and tracking: We use cookies, pixels, and similar technologies to understand how visitors interact with our website. See our Cookie Policy for details.

Information from Third Parties

• Information from advertising platforms (Meta/Facebook, Google) when you interact with our ads.
• Information from referral partners or affiliate networks if applicable.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you request
• Schedule and manage consultations and meetings
• Send you relevant marketing information about our services (where you have consented)
• Improve our website, services, and marketing materials
• Analyze website traffic and user behavior to enhance user experience
• Comply with our legal obligations
• Prevent fraud and maintain the security of our website
• Send administrative communications such as appointment reminders

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., opting into marketing emails).
• Legitimate interests: For website analytics, security, and improving our services.
• Contractual necessity: When processing is necessary to deliver our services to you.
• Legal obligation: Where we are required by law to process your data.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Trusted third-party vendors who help us operate our business (CRM platforms, email service providers, analytics tools, payment processors). These parties are contractually bound to protect your data.
• Advertising platforms: Meta, Google, and similar platforms for the purpose of running targeted advertising campaigns (using anonymized or hashed data where possible).
• Legal authorities: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request that we correct inaccurate or incomplete information.
• Erasure: Request that we delete your personal information ("right to be forgotten").
• Restriction: Request that we restrict the processing of your information.
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to our processing of your information for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us through the form on our website. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage your preferences, please review our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by contacting you directly. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us using the contact form on our website or reach out through our social media channels.

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of The Success Builders website and any services provided by The Success Builders ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.

We reserve the right to modify these Terms at any time. Continued use of our website or services after modifications constitutes acceptance of the updated Terms.

2. Our Services

The Success Builders provides healthcare marketing and business growth services including, but not limited to:

• Facebook and Instagram advertising management
• Google Ads management and optimization
• Email marketing campaign creation and management
• SMS marketing services
• Social media content creation and management
• CRM implementation and automation
• Business strategy consulting for healthcare providers

Specific services, deliverables, timelines, and fees are outlined in individual service agreements or proposals provided to each client.

3. Client Responsibilities

As a client or prospective client, you agree to:

• Provide accurate, complete, and up-to-date information about your business
• Cooperate with our team by providing necessary access, materials, and approvals in a timely manner
• Ensure that any content, images, or information you provide to us does not infringe upon the intellectual property rights of any third party
• Comply with all applicable laws and regulations in your jurisdiction, including healthcare advertising regulations
• Not engage in any fraudulent, misleading, or deceptive advertising practices
• Maintain confidentiality of any login credentials or account access provided by us

4. Payment Terms

Payment terms are specified in your individual service agreement. Unless otherwise agreed in writing:

• Invoices are due upon receipt or within the timeframe specified in your agreement
• Late payments may incur additional fees as specified in your agreement
• We reserve the right to suspend services for accounts with outstanding balances
• All fees are non-refundable unless otherwise specified in your service agreement
• Advertising spend (e.g., Facebook Ads budget, Google Ads budget) is separate from our management fees and is the client's direct responsibility

5. Intellectual Property

Our Property

All content on our website, including text, graphics, logos, images, and software, is the property of The Success Builders and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

Client Materials

You retain ownership of all materials, content, and intellectual property you provide to us. By providing such materials, you grant us a non-exclusive license to use them solely for the purpose of providing our services to you.

Work Product

Upon full payment of all fees, you will own the specific deliverables created for you as outlined in your service agreement. However, we retain the right to use your project in our portfolio and marketing materials unless you explicitly request otherwise in writing.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. This obligation survives termination of the engagement. Exceptions apply where disclosure is required by law.

7. Results and Performance

While we strive to deliver exceptional results for all clients, we do not guarantee specific outcomes, revenue figures, patient numbers, or return on investment. Marketing results depend on numerous factors including market conditions, competition, ad spend, and client-side factors beyond our control. Please refer to our Disclaimer for more information.

8. Termination

Either party may terminate the service agreement as specified within that agreement. Upon termination:

• All outstanding fees become immediately due and payable
• We will provide you with your account access and any owned deliverables within a reasonable timeframe
• Both parties' confidentiality obligations remain in effect
• Any pre-scheduled advertising campaigns may continue to run until the end of their billing cycle

9. Limitation of Liability

To the maximum extent permitted by law, The Success Builders and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of profits, revenue, data, or business opportunities.

Our total liability for any claim shall not exceed the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless The Success Builders, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

11. Third-Party Platforms

Our services may involve the use of third-party platforms (Meta, Google, GoHighLevel, etc.). Your use of these platforms is subject to their respective terms of service. We are not responsible for changes to third-party platform policies, algorithms, or service availability that may affect campaign performance.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which The Success Builders operates. Any disputes shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or the courts of competent jurisdiction.

13. Entire Agreement

These Terms, together with your service agreement and any other policies referenced herein, constitute the entire agreement between you and The Success Builders with respect to the subject matter hereof.

14. Contact

Questions about these Terms and Conditions may be directed to us via the contact form on our website.

1. General Disclaimer

The information provided on this website by The Success Builders is for general informational and marketing purposes only. While we make every effort to ensure the accuracy of the information presented, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

2. No Guarantee of Results

Any results or outcomes referenced on this website — including but not limited to increased patient numbers, revenue growth, return on advertising spend (ROAS), improved bookings, or business growth — are examples only. These results were achieved by specific clients under specific conditions and are not typical or guaranteed.

Your results will depend on many factors including, but not limited to:

• Your clinic's location, size, and specialty
• Your local competitive market conditions
• The advertising budget you allocate
• The quality and responsiveness of your internal team
• Your existing brand reputation and online presence
• Seasonal fluctuations and economic conditions
• Changes to third-party advertising platform algorithms and policies
• Your willingness to implement recommendations and strategies

By engaging our services, you acknowledge that no specific result or outcome has been promised or guaranteed.

3. Testimonials

Testimonials and client feedback displayed on this website reflect the genuine experiences of individual clients. However, these experiences are not typical and your results may significantly differ. Testimonials are provided voluntarily by clients and may be edited for clarity and length without altering the meaning.

4. Earnings Disclaimer

Any income, revenue, or earnings figures mentioned on this website (whether in testimonials, case studies, or marketing materials) are illustrative examples only. We do not guarantee that you will earn any specific amount of money or generate any specific level of revenue as a result of engaging our services. Business success depends on many variables and individual effort.

5. Healthcare Marketing Compliance

The Success Builders creates marketing content and campaigns in accordance with general advertising standards. However, healthcare advertising regulations vary by specialty, state, and country. It is your sole responsibility as a healthcare provider to ensure that all marketing content complies with:

• Medical Board regulations in your jurisdiction
• Healthcare advertising standards (e.g., AHPRA guidelines in Australia, FTC regulations in the USA)
• Patient privacy laws (e.g., HIPAA, Privacy Act)
• Any applicable professional codes of conduct

We will work with you to create compliant content, but final responsibility for regulatory compliance rests with you as the licensed healthcare provider.

6. Third-Party Information

Our website may reference or link to third-party websites, resources, or services. These references are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party websites or services.

7. Professional Advice

Nothing on this website constitutes legal, financial, medical, accounting, or other professional advice. Always consult qualified professionals for advice specific to your circumstances before making business decisions.

8. Website Accuracy

We strive to keep the information on our website current and accurate. However, we do not warrant that the website is free from errors, that defects will be corrected, or that the website or server that makes it available are free from viruses or other harmful components.

9. Limitation of Liability

In no event shall The Success Builders be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this website or our services. Your use of this website and our services is entirely at your own risk.

10. Changes

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following changes constitutes your acceptance of the updated Disclaimer.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites work more efficiently, remember your preferences, and provide information to the website owners about how visitors use their site.

Similar technologies include web beacons (also called pixel tags or clear GIFs), local storage, and session storage. This policy covers all such technologies.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function.

• Session management
• Security and fraud prevention
• Load balancing across servers

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and user experience.

• Google Analytics: Tracks page views, session duration, traffic sources, and user behavior
• GoHighLevel / CRM Analytics: Tracks form submissions, page visits, and conversion events

Marketing & Advertising Cookies

These cookies are used to deliver relevant advertisements to you and to track the effectiveness of our advertising campaigns.

• Meta Pixel (Facebook/Instagram): Tracks conversions from Facebook and Instagram ads, optimizes ad delivery, and enables retargeting audiences
• Google Ads (Google Tag): Tracks conversions from Google Search and Display ads, enables remarketing lists
• GoHighLevel Tracking: Tracks visitor behavior for CRM and marketing automation purposes

Functional Cookies

These cookies allow our website to remember choices you have made (such as your cookie preferences) to provide enhanced, personalized features.

3. Cookie Details

The following table provides details about the main cookies we use:

• _ga, _gid, _gat — Google Analytics — tracks unique users and sessions — up to 2 years
• _fbp, _fbc — Meta Pixel — Facebook/Instagram ad attribution and retargeting — up to 90 days
• _gcl_aw — Google Ads — conversion tracking and remarketing — 90 days
• ghl_session — GoHighLevel CRM — session management and form tracking — session / 1 year
• sbf_cookie_consent — The Success Builders — stores your cookie consent preference — 1 year

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our website. We do not control these cookies. Third-party service providers include:

• Google LLC — Analytics and advertising services
• Meta Platforms, Inc. — Social media integration and advertising
• GoHighLevel / LeadConnector — CRM, forms, and marketing automation
• Cloudflare, Inc. — Website security and performance

5. Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being set. Note that disabling certain cookies may affect the functionality of our website.

Opt-Out Links

• Google Analytics: Google Analytics Opt-out
• Google Ads: Manage through Google Ad Settings
• Meta/Facebook: Manage through Facebook Ad Preferences
• General Ad Opt-Out: Network Advertising Initiative Opt-out

Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, or decline non-essential cookies. You can update your preference at any time by clearing your browser cookies and revisiting the website.

6. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. As there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond to DNT signals. We will update this policy if an industry standard is established.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business operations. We encourage you to review this policy periodically.

8. Contact

If you have questions about our use of cookies, please contact us via the form on our website.